We’re pretty sure the last thing Los Angeles needs is more cars on the road & increased congestion.
To help with that, barrio.la only utilizes the United States Postal Service (USPS) for all of our orders – so that you will receive orders from barrio.la using existing mail-delivered routes vs. one truck from UPS/FEDEX/DHL that is driving to your location for one drop-off.
FREE AND FLAT RATE DOMESTIC SHIPPING
We offer free standard shipping on domestic orders of $50 and over within the the contiguous 48 United States of America, excluding Hawaii and Alaska. Orders must total $50 or more after discounts & promo codes are applied to qualify for free shipping.
HOW CAN I KNOW MY ORDER STATUS?
When your order has been placed you will receive an email confirming the details of the order.
When we finalize your order & get it ready to ship, an email with your order & tracking information will be sent to you so you can track delivery of the order.
HOW LONG TO PROCESS AN ORDER?
Orders placed Monday through Friday are typically processed & shipped within 2 days from when the order is received. Please allow for 2 additional days for orders placed over the weekend or during a holiday. Of course, please note that depending on the number of orders, it can sometimes take longer but we always put orders as the highest priority.
Some of our items are “back-orders” & will be clearly defined as such on the product description. You’ll even be reminded of that when you add them to the cart. “Back-orders” are different in that we don’t carry the product on-hand to ship immediately & is usually reserved for products we feel are best fulfilled when they are freshly made. This includes some soaps that need time to be cured, & fresh-food products that are the tastiest when made the day you order. For “back-orders”, please allow an additional 5 business days for the order to ship. Trust us… this is in your best interest for you to get the best experience possible.
HOW CAN I CHECK ORDER STATUS?
Once your order has been shipped you will receive an email with order & tracking information.
WHAT HAPPENS TO LOST/STOLEN PACKAGES?
Unfortunately, we are not responsible for lost, stolen, or delayed packages – but can help aid in the process of contacting USPS to reconcile the issues.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Usually, no. Depending on where your order is in our process we might be able to change your order – just contact us to request a change.
DO YOU HAVE EVERYTHING I’M ORDERING IN STOCK?
If you are able to buy it we have it in stock. If there are any unusual circumstances with your order we will contact you immediately, so please make sure you have given us your correct email and contact information.
ANY OTHER QUESTIONS?
Contact us via email at firstname.lastname@example.org or call us at 213-610-7710.